Shipping Policy
For Your Information...
At Moon & Bee Paper Co., we take extra care to ensure your planners, journals, and stationery arrive in perfect condition. Because we inspect, quality-check, and custom-repackage nearly every item in our studio before it ships to your door, our fulfillment process involves a two-step shipping journey designed for quality assurance.
1. Order Processing & Production Time
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Production & Printing: Most of our base items are custom-printed through our fulfillment partner. Printing and production typically take 2 to 7 business days.
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Studio Quality Check & Repacking: Once printed, items are shipped directly to our studio. We hand-inspect every order for printing defects, and in most cases, package it in our signature Moon & Bee Paper Co. packaging, and prep it for final delivery. Studio processing and repacking take an additional 1 to 3 business days.
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Total Processing Time: Please allow 3 to 10 business days total for processing and repacking before your order is dispatched from our studio.
2. Shipping & Estimated Delivery Times
Once your order has passed quality inspection and leaves our studio, standard transit times apply based on your location:
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Standard Domestic Shipping (USA): 3 to 5 business days
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Expedited Domestic Shipping (USA): 2 to 3 business days
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International Shipping: 10 to 20 business days (depending on destination and customs clearance)
Estimated Total Delivery Window:
Domestic (US): 6 to 15 business days from order placement.
International: 13 to 30 business days from order placement.
3. Order Tracking
As soon as your order leaves our studio, you will receive an automated email with your final postal tracking carrier and tracking number so you can monitor your shipment's journey in real time.
4. Shipping Rates & Taxes
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Shipping Charges: Calculated dynamically at checkout based on the weight, dimensions, and destination of your order.
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Customs, Duties & Import Taxes (International Orders): Customers are responsible for any customs, import duties, or local taxes applied to international shipments upon arrival in the destination country.
5. Address Changes & Order Modifications
Please double-check your shipping address during checkout. Because orders enter our automated printing queue quickly, we can only accommodate address changes if requested within 2 hours of placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
6. Damaged, Lost, or Stolen Packages
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Shipping Damage: We inspect every item before it leaves our studio. If your package arrives damaged during transit, you must notify us within 3 calendar days of delivery at thecurator@therainbowmoonstudios.com with photos of the damaged item and packaging. (Per our policy, claims made after 3 days will be assumed to have occurred after delivery).
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Lost or Delayed Packages: If your tracking indicates that your package is stuck in transit or delayed, please contact us so we can open an inquiry with the shipping provider.
7. Contact Us
If you have any questions regarding your order status or our shipping process, please reach out to us:
Moon & Bee Paper Co.