Privacy Policy

Information We Collect

We collect information necessary to process your orders, provide customer support, and deliver a personalized shopping experience.

• Personal Identity & Contact Information: Name, billing address, shipping address, email address, and phone number.

• Order & Transaction Information: Purchase history, items ordered, order dates, payment status, and communications regarding your order.

• Payment Information: Payment card details or payment method preferences. Note: All payment processing is securely handled by our third-party payment gateways (such as Stripe, PayPal, or Wix Payments). We do not store or process full credit card numbers on our servers.

• Technical & Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on pages, referring site, and interaction with our website via cookies and automated tracking technologies.

• Marketing Preferences: Email marketing choices, newsletter sign-ups, or promotional communications preferences.

2. How We Collect Your Information

• Directly From You: When you place an order, create an account, sign up for our newsletter, contact customer service, or submit a form on our website.

• Automatically: Through cookies, pixels, and tracking tools provided by our host platform (Wix) and analytics tools as you navigate through the site.

• From Third Parties: From shipping carriers, payment processors, and advertising partners that assist in our business operations.

3. How We Use Your Information

We use your personal data exclusively for legitimate business operations, including:

• Fulfilling & Managing Orders: Processing payments, fulfilling orders, printing, packing, shipping, and handling returns or customer support inquiries.

• Customer Communication: Sending order updates, shipping notifications, and responding to your questions.

• Marketing & Promotions: Sending newsletters, promotional offers, or updates about new product releases (if you have opted in). You may opt out of marketing emails at any time.

• Improving Our Website: Analyzing site performance, traffic trends, and user preferences to enhance website functionality and product offerings.

• Legal Compliance & Security: Detecting and preventing fraud, complying with legal obligations, enforcing our Terms & Conditions, and protecting our business rights.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for money. We only share data with trusted service providers necessary to operate our business:

• E-Commerce & Website Hosting: Managed through Wix, our website host and provider.

• Fulfillment & Printing Partners: Print-on-demand fulfillment providers used to print base goods prior to delivery to our studio.

• Shipping & Logistics: Carriers (such as USPS, UPS, or FedEx) responsible for delivering your packages.

• Payment Processors: Payment portals (e.g., Stripe, PayPal) processing your transactions securely.

• Analytics & Marketing: Tools (such as Google Analytics or social media advertising platforms) used to analyze site performance and run relevant advertising.

• Legal Requirements: We may disclose your information if required by law, subpoena, or government regulation, or to protect our rights and property.

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to maintain website functionality, remember your shopping cart items, analyze traffic, and support advertising efforts. You can modify your browser settings to decline cookies or alert you when cookies are being sent; however, disabling cookies may affect certain functionality on our store.

6. Your Rights & Choices

Depending on your place of residence (including states like California, Virginia, Colorado, and Connecticut), you have specific rights regarding your personal data:

• Access & Data Requests: You may request details about the personal data we hold about you.

• Correction & Deletion: You may request that we update incorrect data or delete your personal information (subject to legal or order-fulfillment requirements).

• Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email or contacting us directly.

• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

7. Data Security & Retention

We implement standard administrative, technical, and physical security measures to safeguard your personal data. While no internet transmission or electronic storage is 100% secure, we use industry-standard encryption protocols (SSL/TLS) for data in transit. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Children’s Privacy

Our website and products are directed to adults and are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our legal requirements, business practices, or services. Updates will be posted directly to this page with an updated "Effective Date."

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Moon & Bee Paper Co.