Refund Policy

1. Overview & Key Timelines

• Shipping Damage / Issue Notification: 3 calendar days from the date of delivery.

• Return for Full/Partial Refund: Up to 30 calendar days from the date of delivery.

• Return for Store Credit: Up to 60 calendar days from the date of delivery.

• Requests Outside Timeframes: Any return or exchange requests made after 60 days are void and will not be accepted or processed.

2. Return Eligibility & Exclusions

To be eligible for a return, refund, or store credit:

• Items must be in their original, unused condition and in original packaging.

• Proof of purchase (such as your order confirmation or receipt) is required.

Strict Exclusions (Non-Returnable Items):

• Written-In Planners & Goods: Any planner, notebook, journal, or paper product that has been written in, marked, highlighted, or otherwise customized or used by the customer is strictly non-returnable.

• Customer-Damaged Merchandise: Any item damaged, modified, or altered after delivery by the customer is not eligible for a refund or store credit.

3. Shipping Damage & DeliverPlease inspect your package immediately upon arrival.

• You have 3 days from the marked delivery date to notify our support team at thecurator@therainbowmoonstudios.com if your item arrived damaged, defective, or incorrect due to shipping.

• Please include your order number and photos of the damaged item and packaging in your claim.

• Important Note: If we are not notified within 3 days of delivery, we will legally assume that any damage occurred after delivery, and the item will no longer be eligible for a shipping damage replacement or refund.

4. Restocking Fees & Return Shipping

• Restocking Fee: All approved returns (whether for a refund or store credit) are subject to a standard 10% restocking fee. This fee will be deducted directly from your final refund or store credit amount.

• Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the return is due to a verifiable shipping error or damage reported within the 3-day window. Shipping fees are non-refundable.

5. Refunds & Store Credit Options

Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your return based on the conditions outlined above.

• Refund to Original Payment Method (Within 30 Days): If approved within the 30-day window, your refund will be processed (minus the 10% restocking fee and original shipping costs) to your original payment method within 5–10 business days.

• Store Credit (Within 31 to 60 Days): Items returned between 31 and 60 days following delivery are eligible for digital store credit only (minus the 10% restocking fee).

• Void Returns: Requests initiated after 60 days from delivery will not be accepted, and no refund or store credit will be issued.

6. Contact Us